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FAQ

Question: I am trying to book a ferry ticket, but the system does not allow me to do so. Why?

Answer 1: The reservations system does not allow bookings for journeys with less than 4 days to departure.

Answer 2: There is a possibility that the central server (in England) of GOFERRY is temporarily out of order. Try again 5 minutes after.

Answer 3: There is a possibility that the system is experiencing overuse at certain times. Please try again after a short while.

Answer 4: If your problem continues, please let us know.

Question: Can I book without having to use my credit card;

Answer: Yes! Now we give you the opportunity to book ferry tickets without using a credit card! You can pay the value of the tickets by bank deposit into our account. For details, please click on BANK TRANSFER on the homepage.

Question: I am over 60 years old. Am I entitled to a discount?

Answer: If the shipping company offers discounts (for adults, students, teenagers, children, babies, etc.), the online system GOFERRY will show the corresponding discounted price.

Question: Some shipping companies offer a discount to large families. Will I be entitled to this discount if I book on your site?

Answer: Of course! If the shipping company offers this discount, the online system of GOFERRY will show the corresponding discount price.

Question: Will I receive printed tickets for my reservation?

Answer: GOFERRY does not issue paper tickets. After you complete your on-line booking you should print out the relevant information regarding your e-ticket. This information should be presented at the check-in office of the shipping company at the port of your departure. There you will receive a boarding pass to enable you to board the ship.

Question: How will I receive confirmation of my booking?

Answer: After you complete your on-line reservation simply print out your booking details (e-Ticket.) This is your confirmation. So simple, so fast! If however you make a telephone reservation, your e-ticket will be sent to you by fax.

Question: I have entered incorrect booking details – what should I do?

Answer: You should contact us immediately to try to correct your booking. Please note that we will do the best we can to correct your details but please note that this may not always be feasible. In addition there may be some extra charges by the shipping company and / or GOFERRY for such corrections.

Question: If I cancel my ticket will I receive a full refund?

Answer: A fixed sum of forty (40) Euros (international routes) or twenty five (25) Euros (routes within Greece) for each booking (not per person) will be deducted from your refund. This amount is the fee charged for the services of GOFERRY and is in addition to a possible cancellation fee charged by the shipping company.

Question: What are the normal cancellation charges of the Shipping Companies?

Answer 1: Most shipping companies charge the following fees for international routes:

- 0% cancellation fee for not complying with the service for reasons of force majeure (eg bad weather).

- Up to 31 days before departure there are no cancellation fees.

- From 30 days to 21 days before departure 25% of the booking value will be charged for cancellation.

- From 20 days to 15 days before departure 50% of the booking value will be charged for cancellation.

- From 14 days to 8 days before departure 75% of the booking value will be charged for cancellation.

- From 7 days before departure to departure 100% of the booking value will be charged for cancellation.

- After departure: No money will be refundable and no changes to tickets will be made.

NOTE: The answers above are indicative only. The precise conditions of cancellation fees for your chosen shipping company can be seen at the last stage of the on-line booking process, before you enter your payment details.

Question: What should I do if my itinerary is cancelled?

Answer: Tickets for the cancelled departure are not valid for boarding and must be replaced with a new boarding card for the next scheduled departure where there is availability.

CAUTION: Where the departure is delayed or canceled for reasons of force majeure (eg bad weather), passengers are requested to communicate with the port offices of the shipping company to be informed of the new departure time. We recommend that the passenger contacts the shipping company directly or the relevant maritime authority to confirm the cancellation of the journey.

Question: How do I change or modify my booking after it has been completed?

Answer: Unfortunately, you should cancel your reservation and start again with a new one. GOFERRY does not allow any changes or amendments after the booking process has been completed.

Question: I have just cancelled my reservation – how do I get my money back?

Answer: The same way that you were charged! Either through your credit card or through your bank account. We will refund the amount due to you after deducting any fees charged by the shipping company and the cancellation fee of GOFERRY. Please be advised that any bank charges incurred will also be deducted.

Question: Can I board with a vehicle other than the one I entered in the on-line booking process?

Answer: Yes, if you send us an e-mail with details of the new vehicle. Please note that this is only possible if the replacement vehicle is the same size as the one originally entered in the booking process. Please do not forget to send us your booking reference no.

Question: If I can not travel, can I send someone else in my place?

Answer: Unfortunately not! The ticket is not transferable. The passenger named on the ticket must be the same person as the passenger who is traveling.

Question: How do I find the boarding desk (check-in)?

Answer: The address and contact number of the office at the port of embarkation and departure information is displayed on the electronic e-ticket which you should print out at the end of the on-line booking process. At every port there are signs advising you of the location of each departure point. Usually at each point the shipping company has a kiosk which functions as the check-in desk. Note: In island ports passengers should refer to the external agency check-in offices as described in you e-ticket.

Question: What do I need to present at the check-in desk?

Answer: 1) The page with the details of the electronic ticket

2) Your identity card or passport

3) The registration document of your vehicle (if you have booked a car on board)

Question: When does the check-in desk open and close?

Answer: Each shipping company has its own timetable. Usually, however, it opens two (2) hours prior to departure (on domestic routes within Greece) or three (3) hours prior to departure (for international routes eg. Greece - Italy). Please note that the check-in closes thirty (30) minutes prior to departure (on domestic routes within Greece) or forty five (45) minutes before departure (for international routes). After this time, the shipping company reserves the right to cancel the reservation without any refund of monies paid.

Question: How long will it take to disembark my vehicle upon arrival?

Answer: Approximately 30 minutes. This depends however on the deck that your vehicle is on and the amount of cars on board. More cars means more time!

Question: Are there parking spaces at the ports of departure?

Answer: This varies from port to port but most provide parking spaces.

Question: What happens if I miss the boat?

Answer: This depends on the route and each shipping company. Your reservation is for a specific date, time, port, ship and shipping company. In many cases the company may change your reservation for the next available departure by the same company, but this may incur cancellation charges in order to re-schedule a new departure. The best thing to do is to notify the check-in desk at the port of departure as soon as possible and we are sure you will be provided with a solution!

Question: Will assistance be provided for elderly or disabled passengers?

Answer: Most ships have specially designed areas / cabins to better serve elderly passengers and those with disabilities. During check-in please make your special requirements known so that your needs can be catered for.

 

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