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Terms & Conditions

Transportation Terms
Passengers, their luggage and vehicles are transported pursuant to:
a) Athens Convention relating to the carriage of Passengers and their Luggage by sea, 1974 and its protocols of 1976.
b) The Brussels International Convention of 1924 and its protocols of 1968 and 1979.
c) The Greek Private Shipping Law.
d) ANEK LINES general terms of transport.
The above terms include exceptions and limitations in regards to the carrier's liability in the event of death, illness or injury, or vehicle and luggage damage or loss, or delay or change of route.
Particularly, the Athens Convention pertains to the carrier's liability limits with regards to death, illness or injury, loss or damage to luggage or vehicles, as well as loss or damage to valuables.
Ticket Reservations
Pursuant to EU Directive 98/41, the Presidential Decree 2399 of the Greek State and the Solas International Directive, in order to make a reservation the following details should be notified to the company:
a) For EU nationals passengers: - Surname-First Name-Sex-Age description (Adult-childbaby)
- Contact phone number
- Vehicle type-Registration number
b) For non EU nationals passengers, the following details are also required:
- Nationality
- Passport number Tickets are valid for one year from the date of issue.

Changes- Cancellations (not valid for discounted tickets like Early booking etc.)
For cancellations the following percentage of the fare is refunded (depending on the time of the cancellation prior to the departure):
  • Up to 40 days before departure: 100% of the total booked price
  • Up to 30 days before departure: 50% of the total booked price
  • Up to 15 days before departure: 25% of the total booked price
  • From 14 days before departure or in the event that the passenger does not show up on boarding: 0% of the total booked price
  • Refunds are issued only by the issuing ticket office upon the company's approval.

ADRIATIC DESTINATIONS DISCOUNTED TICKETS (for example Early booking, Winter offer etc):
  • Bookings that are made from 01/11/2017 to 28/02/2018 and valid (traveling time) for the period from 01/01/2018 to 31/12/2018 are not refundable, can't be changed or modified and they are charged with 100% cancellation fees.
Ticket Loss
In the event of ticket loss:
a) The issuing ticket office or ANEK LINES should be immediately notified.
b) The passenger bears the cost of the new ticket.
The ticket loss is refunded only by the issuing ticket office, three months after the departure date, following verification that the relative ticket has not been used..
Timetable Fares

Stated as arrival time is the time of the ship's approach to the port entrance. In regards to any delays due to third parties' liabilities or special weather conditions, the company shall not be held liable. Maritime transportation as well as all harbour fees are included in fare prices. Meals and drinks are not included in fare prices. ANEK LINES reserves the right to modify its timetable or fare prices with no prior notification.
Special discounts-offers are not cumulative. The return tickets discount (30%) is applicable only when issuing the return ticket at the same time. Passengers should state any special discount they are entitled to prior to the ticket issue.
After the voyage, no fare may be refunded. Groups, coaches and non-accompanied vehicles are subject to negotiable prices.
Children up to 4 years old who do not occupy a bed/berth/airseat pay € 5,50 per passage. Children up to 4 years old with a bed are entitled to 50% discount. Children that are 4-12 years old are entitled to 50% discount in all classes. Children that travel with cabin reservations should be escorted by an adult paying the full fare.

Single-use Cabins
In the event of a 2-bed cabin reserved for single, exclusive use, there is a 50% surcharge for the second bed.
Passengers with Disabilities
Our vessels include specially designed cabins for passengers with disabilities and offer easy access to the ship’s public areas (Bars, Restaurants, Lounge etc). It is important that reservations are made on time, due to the limited number of these cabins.
Check-in Procedure
Boarding starts 3 hours prior to departure. Due to our comply with the ISPS (International Ship and Port Facility Security Code) security regulations, all passengers are kindly required to proceed to the embarkation area, at least 2 hours prior to the scheduled departure time. After this time limit, ANEK LINES reserves the right to cancel the reservation with no fare refund. All passengers should be able to present all valid travel documents required. The company reserves the right not to allow boarding in the event of a passenger not having the travel documents required. In case a passenger is denied entrance into a foreign country, he/she is charged with the return ticket fare. If a passenger is fined by the Port Authorities due to invalid documents, he/she is solely responsible for the payment. In case a passenger wishes to disembark prior to the ship's departure or at a port other than his/her stated destination, then he/she is obliged to inform the ship’s Purser’s Office and upon leaving the ship to take all of his/her travelling belongings as well. In case of vehicles of all kind, please mind that there is the possibility of being unable to remove them from the ship’s garage due to their pre-arranged parking positions.

Pets travel free of charge, in specially designated areas, or on a lead in case of moving. Owners have to accompany each one of their pets with a recently updated health book. Animal presence in cabins, restaurants and bars as well as in all internal community areas of the ships, is strictly prohibited.
Passengers are obliged to take full responsibility care and safety of their pets, to comply with the regulations concerning animal care on board and they solely responsible for any possible harm or damage by their animals to any third party. Detailed regulations can be obtained at ANEK LINES Offices and the website of ANEK LINES.
Luggage may remain in the car during the trip, as passengers are kindly requested to carry with them only necessary items. ANEK LINES shall not be liable on the of loss of money or valuables forgotten in the cabin, ship's common areas or the vehicles. Please report loss at the ship's Reception Desk or the Passenger Department of ANEK LINES.

Passengers may store their valuables at the ship’s Office for safe-keeping, provided that the total under 500€.
Hazardous Materials
Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous material is strictly prohibited.
Credit Cards
All major credit cards (AMERICAN EXPRESS, VISA, MASTERCARD) are accepted at the shops and the restaurants on board. CURRENCY USED ON BOARD: € (Euro).

Camping on board
Camping on board is available from April 1st October 31st. Those who travel by caravan or camper check in at least 2.5 hours prior to the scheduled departure time. Delayed arrival of a camper may hinder boarding open deck. Passengers in Campers may use the public areas of the ships (Bars, Restaurants, Lounges Electricity for the Campers is provided free of charge. safety reasons, passengers are strictly prohibited to liquid gas or any other type of fuel during the voyage.
Coach Service
For the passengers' convenience (with no vehicle), coach service from and to Athens, Piraeus and available.
The service is provided with charge. For information, reservations and tickets issue, please contact:
a) From Patras to Athens (Piraeus): The ship's reception accounts department
b) From Athens (Piraeus) to Patras:
- 48, Amalias Avenue, Syntagma, Tel.: +30-210
- 22, Akti Kondili Str., Piraeus, Tel.: +30-210 4197430
Useful Information
Each cabin may be used as 2-bed, 3-bed or 4- depending on the number of passengers that use it, number of beds existing. Passengers may use public areas of the ships (Bars, Restaurants, Lounges).
Sleeping or eating in the lounges or in the corridors prohibited. Passengers should comply with the staff's instructions in regards to the observance of safety rules ship's good operation. In the event of a dispute from the conditions of carriage, it shall be resolved according to the Greek Law and the competent shall be the Court of Chania, Crete.

Ticket Conditions for Passengers and their Vehicles
Passenger Ticket Conditions
This ticket is issued in the passenger’s name, and it is non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area half (1/2) hour before departure for the domestic lines and two (2) hours for the international lines.
The carrier is not responsible for any damage or loss of the passenger’s luggage on board the ship if the luggage has not been delivered for safe keeping and a relevant receipt has not been issued.
Jewelry, money and valuables may be delivered to the ship’s accounting office for safe keeping provided that a relevant receipt is issued.
Passengers must observe Port Authorities, Sanitary and Custom’s regulations.
Passengers should comply with the captain’s and the crew’s orders regarding order and the safety of the ship.

Vehicle Carriage Conditions
Drivers are obliged to load and unload their vehicles.
Vehicles should be at the embarkation area one (1) hour before departure for the domestic lines and two (2) hours for the international lines and in any case on the time specified by the Port Regulation in force if it is greater than the carrier’s.
The vehicles’ passengers have to exit the vehicle before embarkation and in any case it is forbidden to enter and stay in the vehicles’ space.

Common Conditions for Passenger and Vehicle Carriage
It is forbidden the carriage of explosives, inflammable, incendiary and dangerous materials in general.
The ticket or the vehicle receipt is not refundable or replaceable in case of loss.
The carrier is not liable for any delay in sailing, deviation and not keeping scheduled route, due to bad weather conditions or orders from the Ministry of Mercantile Marine or the Port Authorities or due to force majeure.
The carrier has the right, after approval of the Ministry of Mercantile Marine, to substitute the vessel for which the ticket was issued.
This carriage contract is governed by Greek Law. Any claim arising from or because of it, is subject to the exclusive jurisdiction of the Courts of Chania, irrespective of its legal basis. Carriage, domestic or international, is subject to the provisions and financial limits of liability of i) the Athens Convention of 1974 and its protocol of 1976 (L. 1922/1991) and ii) the Brussels Convention of 1924 and its protocols of 1968 and 1979 (L. 2107/1992) to the extent that the above provisions apply to the carriage of passengers and their luggage and vehicles, as the above provisions are in force in Greece. Particularly the Athens Convention includes exclusions and carrier’s liability limits for damage as a result of death or personal injury or loss or damage to luggage or vehicles and it is agreed that the carrier’s liability will be subject to the maximum deductible according to article 8 paragraph 4. The terms and conditions for domestic carriage apply under the reservation of the implementation of L. 3709/2008 “Rights – Obligations of passengers and carriers on regular maritime carriage and other provisions”.
The carrier and the ship are not liable for accident, loss or damage occurring prior to boarding or loading, during loading onboard and discharge from the ship as well as after disembarkation or unloading.

Domestic Animal Transportation Terms
Domestic animals must always be accompanied by their owner, they must be tied (with a leash or chain) and they must wear a muzzle when they are outside of their cage.
The transported animals must have been appropriately vaccinated and they must be accompanied by an updated health record which shall be presented to the ship's staff.
The animal's presence in interior common areas of the ship (cabins, restaurants, bars, etc.) is strictly prohibited, and their presence in busy exterior areas must be avoided, except: a) for specially trained animals that aid persons with special needs and possess the relevant certificates and b) small pets, provided that they are carried in special baskets or are wearing a muzzle, which are not allowed however to enter restaurants, bars and cabins, unless the ship has special booths. In any case, if other passengers express protest, the animals shall be taken to an exterior area or to the cages .
The owner bears the responsibility for the care and hygiene of the domestic animal and he is responsible for observing the applicable rules. Any bodily or material damages caused by the domestic animals are borne by their owner, who must take preventive measures.
Unaccompanied domestic animals shall not be accepted.
The Carrier cannot guarantee that the Local Authorities shall allow the disembarkation of the domestic animal in any of the ports it approaches.

Not all of above terms & conditions are valid on Goferry online system.
The precise terms & conditions of the shipping company can be seen at the "step" of the on-line booking process, before you enter your payment details.
If disagreements arise from the interpretation of terms, we explicitly state that the terms of the agency (Goferry) supersede those of the respective shipping company/companies.

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