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General Terms & Conditions

Embarkation Procedure

Passengers must report at the embarkation port for check-in half an hour before departure time and if travelling by car an hour before departure time.

Student tickets

Student rates are only valid for student card holders studying in Greek institutions. Students institutions abroad should select JUNIOR or ADULT passenger type.

Tickets cancellation or alteration/modification

  • Cancellation of departure: The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a valid boarding card for the next scheduled departure, pending on availability. ATTENTION: In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the company,s port agencies in order to be informed about the new departure time
  • 31 days before the departure: 25,00 Euro cancellation/modification/alteration fees (go-Ferry.com fees)
  • 30 days before departure or in the event that the passenger does not show up on boarding, the shipping company is under no obligation to issue a refund.  The booking/ticket is non-refundable
  • Afterwards the departure: The tickets can't be cancelled/modified/changed (100% cancellation fees). The booking/ticket is non-refundable
  • Refunds are issued only by the issuing ticket office (go-Ferry.com) upon the company's approval
Notice for DISCOUNTED tickets:
  • Discounted tickets (early booking, winter offers and others) are not refundable (100% cancellation fee)

Tickets Loss

In case of ticket loss, passenger should purchase a new one in order to sail and report such loss to the travel agency or to the shipping company, mentioning the departure date, the route and the number of the lost ticket as well as the number of the new one (photocopy). In case that it is proved that the ticket has not travelled, after a thorough search within the company's files and within 1 month from the trips date, then the passenger is entitled to a new ticket of the same amount.

Luggage allowance

-HIGHSPEED, SEAJETS, CATAMARAN, DOLPHIN and FAST FERRIES: Luggage should be placed in the designated areas of the vessels as per the crew’s instructions. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping. Take anything of "value" with you in a small carry bag.
-REGULAR and CONVENTIONAL FERRIES: Luggage should be placed in the designated areas of the vessels as per the crew’s instructions. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping. No luggage restrictions, no excess charges, bring on board as much as you want. Take anything of "value" with you in a small carry bag.

Passengers Name List

Pursuant to E.U. Directive 98/41, the shipping company has the obligation to keep a passengers name list at any voyage, for safety reasons. For the purposes of such registration, tickets should be issued in the name of each passenger and should especially include:
  • PASSENGER'S FIRST AND LAST NAME
  • GENDER: MALE / FEMALE
  • AGE: ADULT-CHILD-INFANT
When reserving a ticket (either online or at a travel agent), the passenger must provide full details of his / her ID, telephone number and e-mail in order to be noticed and informed by the company in the case of any delay or cancellation of the itinerary. In the case that the passenger is not willing to provide the company with his contact details this is noted on the ticket.

Upon ticket reservation travel agents or companies kiosks must be informed if a person with SPECIAL NEEDS will be travelling

All the above terms and conditions serve in cross checking passengers and tickets details.

Notices:

  • The precise terms & conditions of the shipping company can be seen at the "step" of the on-line booking process, before you enter your payment details.
  • If disagreements arise from the interpretation of terms, we explicitly state that the terms of the agency (go-Ferry.com) supersede those of the respective shipping company/companies.
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