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General Travel Terms

PASSENGERS NAME
According to EU Directive 98/41 it is mandatory, for safety reasons, to list by name all passengers on every sailing
To make that possible, tickets are issued BY NAME and specifically must include:
- PASSENGER,S FIRST AND LAST NAME
- GENDER: MALE/FEMALE
- AGE: ADULT-CHILD-INFANT
In addition we have to be notified of passengers requiring SPECIAL CARE.

It is strictly forbidden to issue tickets on board; therefore for their convenience, passengers must contact their travel agent on time to book and issue their tickets.
Children up to 4 years old: it is obligatory to issue a Free of charge ticket.

STUDENT TICKETS
Student rates are only valid for student card holders studying in Greek institutions. Students institutions abroad should select JUNIOR or ADULT passenger type.

CANCELLATION FEES BY THE SHIPPING COMPANY
- CANCELLATION OF DEPARTURE: The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a valid boarding card for the next scheduled departure, pending on availability.
ATTENTION: In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the company,s port agencies in order to be informed about the new departure time.
- 31 days before the departure: 25,00 Euro cancellation/modification/alteration fees (go-Ferry.com fees).
- 30 days before departure or in the event that the passenger does not show up on boarding, the shipping company is under no obligation to issue a refund. The booking/ticket is non-refundable.
- Afterwards the departure: The tickets can't be cancelled/modified/changed (100% cancellation fees). The booking/ticket is non-refundable.
- Refunds are issued only by the issuing ticket office (go-Ferry.com) upon the company's approval.

NOTICE FOR DISCOUNTED TICKETS:
Discounted tickets (early booking, winter offers and others) are not refundable (100% cancellation fee).

LOSS OF TICKETS (for papers tickets, only)
When a ticket is lost, a new ticket must be bought.

PASSENGER'S PHONE NUMBER
Passengers are advised to provide their travel agency with a telephone number (preferably a mobile phone number) so they can be contacted in case of emergency.

SCHEDULES
- The company will make the best effort, in order to keep to the itineraries that are mentioned in the brochure. However, it maintains the right for their modification if it is absolutely necessary.
- Arrival times quoted indicate the time the vessel arrives at the entrance of the port.
- The company reserves the right to reschedule its vessels if necessary

TICKET CONTROL ON BOARD
Purser,s Office staff carries out ticket controls at embarkation and during the journey. Passengers are obliged to show their tickets on demand and proof of discount, if applicable.

LUGGAGE ALLOWANCE
Luggage should be placed in the designated areas of the vessels as per the crew’s instructions. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping. Take anything of "value" with you in a small carry bag.

LOST AND FOUND SERVICE
Passengers, who have lost or found a lost item on board, are kindly requested to contact the ship,s Reception immediately during their journey and most importantly before disembarkation.

SECURITY NOTICE
For security reasons, all persons and all items brought on board the vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. All passengers are required to present their ticket identity card or any other official documents to the vessel,s authorized personnel. The carrier reserves the right to deny embarkation to any individual who does not possess valid travel documents or fails to prove beyond doubt, his/her identity. Once a passenger has boarded the vessel, they are not allowed to disembark prior to departure, unless approved by vessel,s Officers. Passengers who wish to disembark must take with them all their luggage and/or vehicle (if possible). Any weapons carried must be declared upon embarkation.

NO SMOKING LAW 3730
As per the National Law 3730 of the Greek Ministry of Health, as from 1st July 2009 smoking is strictly prohibited in all enclosed public areas, as well as the vessels' cabins. Passengers may smoke in the designated areas on the open outer decks.

Notice
Not all of above terms & conditions are valid on go-Ferry.com online system.
The precise terms & conditions of the shipping company can be seen at the "step" of the on-line booking process, before you enter your payment details.
If disagreements arise from the interpretation of terms, we explicitly state that the terms of the agency (go-Ferry.com) supersede those of the respective shipping company/companies.
 

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