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Superfast Ferries Passenger Services

 

Reception Desk

The Reception Desk personnel is 24 hours a day available for your information and service, always ready to answer any question you may have. At the reception Desk you can be informed about the loyalty program of Superfast Ferries concerning both passengers who travel with us frequently (Travel Club) and professional drivers (Super Club).
 

Stay connected!

The following communication options are available on-board:

Now, you can call and receive calls, send and receive SMS and data during the whole duration of the trip*.
This is a special roaming service via satellite for which you will be billed directly by your GSM provider. There is an extra charge for this service so, if you do not wish to receive it please switch off your mobile phone as soon as you receive the automatic welcome SMS or when the IS-08 or ON WAVES provider name appears on your screen. For information about the rates of this service please contact the Reception desk.
* Roaming subscription mandatory

Internet corner** and wireless Internet connection (WI-FI) by using your laptop during the entire trip. Simply purchase your access cards (Internet and WI-FI) at all bars on-board.
**not available in SUPERFAST I, SUPERFASTII.

Coin-operated telephones via satellite.
 

Storage Facilities

We offer storage facilities in our refrigerator or deep freezer for special items. Money or valuables may be handed in at the Pursers Office for safekeeping at owners risk.
 

Pet Accomodation

Special cabins for pet accommodation as well as special kennels (on Deck 10) are provided for the maximum comfort of your beloved pet. For health reasons, pets are not allowed in cabins (other than the special assigned ones), bars, restaurants and in all indoor areas of the ship. When walking on the open deck, they are required to wear muzzle and be on a leash, accompanied by a guardian. Owners are required to have with them their pets valid passports and health documents while traveling and to be responsible for their care, safety and hygiene observing all laws and regulations related to the above. There is a special area available for your pet's daily hygiene.
 

Lost & Found Service

Please, report the loss of any personal item to the Reception Desk on-board during the voyage or to the Head Office (Customer Service Dept., tel.: +30 210 8919010,email:[email protected] ) after disembarkation. Moreover, you are kindly requested to turn in at the Reception Desk any items you may find.
 

Currency

The accepted currency on board is EURO. A Currency Exchange bureau is located at the Reception area for your convenience. Our shops accept all major credit cards. Run out of cash? On board the vessel there is an ATM.
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