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Coronavirus: Information for ferry bookings

Monday, April 13, 2020

ACTION OF LEGAL ENVIRONMENT of 13-4-2020
Government Gazette 84 / A / 13-4-2020

Passenger's requests for refund of ferry tickets, as well as tickets for international trips that cannot travel due to travel restrictions, or who do not wish to travel due to uncertainty due to the pandemic or due to cancellation of scheduled departures provided by national or EU law, they receive a CREDIT VOUCHER of equal value of the ticket price for the canceled trip.

The CREDIT VOUCHER is issued by the carrier, shipowner, shipping company or travel provider (hereinafter referred to as the "carrier") and has an expiration date of eighteen (18) months from the date of departure of the original reservation.

During this period, the beneficiary of the CREDIT VOUCHER may at any time make use of it at any destination of the carrier's network.

By the end of the CREDIT VOUCHER, the debt does not become overdue and required. The debt becomes overdue and receivable if eighteen (18) months have elapsed and the CREDIT VOUCHER has not been used.

With a dedication to serving you, we list below the updated terms that apply to ferry routes and booking arrangements.

  • All reservations/bookings for the year 2020 will be converted to Credit Vouchers upon your request.
  • Credit Vouchers are valid for 18 months from the date of departure of the original reservation.
  • You will have at your disposal the full paid amount to be used entirely in a new reservation.
  • New reservations can only be made by sending an email to go-Ferry.com ([email protected]) and not through the online platform.
  • Please contact us no earlier than 40 days and at least 3 days before the date of your existing reservation, in order to change the reservation to a Credit Voucher.
  • Please note that we currently have delays in handling booking changes to Credit Vouchers. The handling time is about 10-30 days.
  • Submissions made after the effective booking date cannot be converted to Credit Voucher and the booking value cannot be refunded.

The following exceptions apply:

SeaJets: Credit Vouchers are valid for Seajets itineraries until December 31, 2022.

Golden Star Ferries: Credit Vouchers are valid for Golden Star Ferries itineraries until December 31, 2022.

Aegean Speed Lines: Credit Vouchers are valid for Aegean Speed Lines itineraries until December 31, 2022.

Grandi Navi Veloci (Italy, Government Law Decree no. 9 / 02.03.2020): Credit Vouchers are valid for Grandi Navi Veloci itineraries respectively until 15 October 2021 (to be redeemed within 31 December 2020 and in every case before the expiration of the travel date).

Grimaldi Lines (Italy, Government Law Decree no. 9 / 02.03.2020): Credit Vouchers are valid for 12 months from the date of departure of the original reservation.

Minoan Lines Adriatic routes (Italy, Government Law Decree no. 9 / 02.03.2020): Credit Vouchers are valid for 12 months from the date of departure of the original reservation.

Ventouris Ferries: Credit Vouchers are valid until 31st December 2021.

Thank you for your understanding!

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