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Terms & Conditions for Passengers

General information

1. Check-in and boarding
Check-in takes place at the port agents’ central offices and at the designated locations serving Ventouris Ferries.
Boarding begins two (2) hours* prior to the ship’s departure and ends thirty (30) minutes prior to departure. Passengers travelling with or without a vehicle and holding tickets must show up at the company’s boarding location at least two (2) hours prior to departure. Failure to do so will result in cancellation of their booking. The company cannot be held responsible for passengers arriving in delay and failing to depart.

2. Ticket cancellation
- CANCELLATION OF DEPARTURE: The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a valid boarding card for the next scheduled departure, pending on availability.
ATTENTION: In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the company’s port agencies (check-in offices) in order to be informed about the new departure time.
-100 days before the departure: The tickets are cancelled without any charge (minus 40,00 Euro go-ferry.com cancellation fees).
-From 99 days until 15 days before the departure: 50% cancellation fee of tickets value (plus 40,00 Euro go-ferry.com cancellation fees).
-From 14 days until departure: 100% cancellation fee of tickets value.
-Refunds are issued only by the issuing ticket office upon the company's approval.
-In the event of a partial cancellation of a round trip of which the one crossing has been
completed, the passenger will be charged a one way fare and will be refunded as above for the
balance of the round trip fare.
-In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation).
-A refund must take place up till and including three months after the date of travel.
-Request for a refund must be made in writing.
-Cancellations and refunds can only be settled through GOFERRY. Port Agencies and Check-in offices may cancel a reservation once check-in is finalised but not refund money.

3. Notice for discounted tickets
Discounted tickets (early booking, winter offers and others) are not refundable (100% cancellation fee). Once ticket is issued the reservation may be changed but not cancelled.

4. Loss of tickets
In case you lose your tickets, please declare the loss at the agency that issued them or to our company. The price of the tickets is refunded at the end of the year after it has been ascertained that the tickets have not been used. We are sorry but no lost ticket replacements are possible without payment.

5. Passenger name list
Each ticket is personal and issued to each individual holder. Tickets cannot be transferred and are valid only for the class and route for which they were issued. When using e-ticketing or having their tickets issued, passengers must give precise information on their state ID card, telephone number, and e-mail address: These data are exclusively and solely used by the company providing passage to contact passengers in case the ship’s itinerary is delayed, cancelled or postponed. After their tickets have been issued, passengers must check all personal data on those tickets to ensure that are no errors. Passengers have the right to refuse receipt of their tickets if their personal data has been incorrectly recorded. All passengers must carry on their persons all of their validated travel documentation (passport, etc) which, in turn, must be stamped with all validated visas Greece and Italy requires. They should also carry with them all the documentation pertinent to their vehicle.

6. Useful information
NO breakfast or meals are included in the price of the ticket. Exclusive use of a cabin by one passenger carries a 50% surcharge per unoccupied berth. Pets travel free of charge in the special compartment reserved for pets and their owners must carry with them their pet’s validated health certificate. For safety reasons, the use of propane gas or naked flame on board is strictly prohibited. The company cannot be held responsible for luggage, cash, or valuables lost from the ship’s public areas or cabins. Cash or valuables may be delivered to the Purser’s office for safeguarding.

7. Fuel surcharge
Passengers travelling on international routes must pay the corresponding fuel surcharge during boarding.
No discounts are given on port fees and/or the fuel surcharge fee.
 
ATTENTION
The time of arrival of a ship is defined as the time during which the ship is reaching the port’s mouth. The company cannot be held liable for any delays owed to third entities or adverse weather conditions. The company reserves the right to change or cancel an itinerary and duly notify passengers. It also reserves the right to replace a ship by a different one on the routes it runs during the year. Arrivals and departures are always quoted in local time and are subject to changes and cancellations without prior notice. Holders of specific-date tickets who are traveling a route whose arrival has been cancelled will be transferred to ships owned by other companies provided there is seating available. The Company reserves the right to readjust fuel surcharge fees subject to any fuel price fluctuations or currency devaluations.

THE GENERAL TERMS AND CONDITIONS ARE SUBJECT TO CHANGE OR CANCELLATION WITHOUT PRIOR NOTICE

NOTICE: Not all of above Terms & Conditions are valid in GOFERRY web system.
 
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