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Terms & Conditions

1. PASSENGER LIST
Pursuant to Community Directive 98/41 the names of all passengers are essentially recorded in every itinerary for security purposes. Such recording is possible through issue of tickets bearing the passengers’ names. In particular, the following details are essentially recorded: Passenger full name and sex: Male / female; Age: Adult / minor/ teenager, and telephone number for the exclusive purpose of notifying passengers in case of delay or cancellation of the ship’s departure. In addition to the above, any persons in need of Special Care must also be registered at the ticket house. The issue of tickets on board is prohibited; therefore, passengers should timely procure for seat reservations and tickets to avoid any unnecessary discomfort. Children up to 4 years old: Tickets are essentially issued free of charge.

2. BOARDING
According to L. 3709/2008 passengers are liable to appear for boarding half an hour prior to departure and to present their vehicles at the boarding area 1 hour prior to departure.

3.  ONLINE TICKET SALES
Passengers can have their tickets issued through our website (www.go-ferry.com) by using their credit cards. Passengers must physically collect their tickets from the port ticket house prior to the scheduled departure in order to board the ship. Any tickets issued through the Internet are considered as regular tickets and they are governed by the same sale and cancellation policy that governs any other tickets, regardless of whether they were issued at the company’s central offices or by any associate agency.

4. TICKET CANCELLATION AND FARE REFUNDS
•    Passengers are refunded with 100% of the fare value in the following case:
-For tickets cancelled up to 15 days prior to scheduled departure.
•    75% refund applies in the following case:
-For tickets cancelled up to 7 days prior to scheduled departure.
•    50% refund applies in the following case:
-For tickets cancelled up to 48 hours prior to scheduled departure.
•    0% refund applies in the following case:
-For tickets cancelled up to scheduled departure or in after departure.
In all cases of ticket cancellation set out above, it is essential that passengers demonstrate the actual ticket slips (original tickets).

5. DELAYED DEPARTURE:
Passengers and vehicles can board the ship without changing their tickets.

6. TRIP CANCELLATION
Any tickets issued for the cancelled trip are no longer valid for boarding and must be replaced with new ones for the next scheduled departure, provided that there are available seats. In case of delayed departure or route cancellation, passengers are requested to contact the company’s port offices to obtain information about the ship’s new scheduled departure.
After departure: Tickets cannot be cancelled or converted into open tickets whereas the date of departure cannot be changed.

7. ITINERARIES
The company shall make all reasonable endeavors to carry out all scheduled itineraries.  However, company reserves the right to modify the itineraries where necessary.

8. ON BOARD TICKET CONTROL
You are kindly requested to procure that all passenger and vehicle tickets and discount tickets are duly issued, to prevent passenger discomfort. The Financial Officers shall carry out ticket controls during boarding and travel. Passengers are liable to present their tickets and any discount vouchers.

9. LUGGAGE ALLOWANCE
-HIGHSPEED, SEAJETS, CATAMARAN, DOLPHIN and FAST FERRIES: Luggage should be placed in the designated areas of the vessels as per the crew’s instructions. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping. Take anything of "value" with you in a small carry bag.
-REGULAR and CONVENTIONAL FERRIES: Luggage should be placed in the designated areas of the vessels as per the crew’s instructions. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping. No luggage restrictions, no excess charges, bring on board as much as you want. Take anything of "value" with you in a small carry bag.

10. PET ACCOMMODATION AREAS
The ship provides special areas for pet accommodation. For health reasons, pets are not allowed at the ship’s bars, restaurants or other interior spaces. Pets moving around should always be escorted, leashed and muzzled.   Passengers traveling with pets shall at all times carry their animals’ health certificates and shall remain at all times responsible for the care, health and safety of their pets. The ship provides a separate cabin for the accommodation of pets. Unescorted pets shall not be allowed on board.

11. LOST AND FOUND SERVICE
Any passengers who have lost or found any objects are kindly requested to notify ship reception during travel.

12. PASSENGER SECURITY
For security purposes, all passengers and luggage may undergo inspection. Any persons refusing to comply shall not be admitted on board and will be reported to the local port authorities. Passengers are liable to present the authorized crew with their tickets, passports, identity cards or other valid travel documentation. Company reserves the right to deny boarding to any passengers who fail to present the necessary travel documentation and are unable to provide other indisputable identification. After boarding passengers may only get off the ship by permission of the authorized crew. Any passengers who wish to cancel their travel after boarding shall carry their own luggage and vehicles (if possible) off board. Any passengers carrying guns are kindly requested to declare them during boarding. 

Enjoy your trip!

 
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