Amendments & cancellations

Yes, you can cancel your ferry booking online 24/7 directly through My booking on goferry. Cancellation terms, deadlines, and potential refund amounts depend on fare rules and the specific ticket class purchased.

How to cancel your booking:

• Access your reservation: Log in to My booking using your email and goferry booking reference number

• Submit a cancellation request: Select the trip or tickets you wish to cancel and follow the step-by-step instructions

• Review refund policies: Any applicable refund will be calculated based on the timestamp of your submission relative to departure

Important: If physical boarding passes have already been printed or issued at a port kiosk, physical ticket stubs must usually be returned to goferry (or an official port agency) prior to processing a refund.

Yes, you may request changes to your travel dates, departure times, passenger count, or vehicle details up to 24 hours before your scheduled departure. Booking modifications can be submitted online through My booking or handled directly by customer support.

How booking modifications work:

• Same carrier amendments: Changes to departure dates or times, and accommodation or vehicle types with the same ferry operator are processed as standard amendments. Depending on your selected price tariff and fare conditions, amendment fees or price adjustments for higher-rate sailings may apply

• Switching ferry operators: If your new route or schedule requires switching to a different ferry company, the change is treated as a cancellation of the original booking and a new booking is created. Cancellation terms and fees of your original tariff may apply

• Correcting traveler data: Minor passenger details (such as misspelled names) or vehicle updates can be modified online through My booking or handled directly by customer support. Note that replacing an entire passenger with a new person may require a cancellation and re-booking due to maritime non-transferability regulations

Yes, depending on the individual ferry operator’s fare terms, tickets can often be converted into open-dated tickets or credit vouchers prior to departure.

• Requesting open dates: Log into My booking at least 24 to 48 hours before departure to submit an open-ticket request

• Paper ticket requirement: If physical printed tickets were already collected at a port kiosk, they must be returned to goferry or an authorized agency before an open-date conversion can be processed

• Validity window: Open tickets are typically valid for up to 12 months from the original date of issuance and must be rebooked for specific travel dates before boarding

Yes, you can manage your reservation 24/7 through My booking on goferry using your booking reference number and the email address used during checkout.

What you can do in My booking:

• View and download documents: Access, print, or download your booking confirmation and travel itinerary anytime

• Complete web check-in: Complete online check-in prior to departure to receive digital e-tickets and boarding passes

• Request amendments or cancellations: Submit changes to your travel dates, passenger details or cancel eligible tickets online

• Track booking history: Review upcoming reservations, payment receipts and past trip details in one place

• Book extra services: Book extras such as hotel accommodations, private port transfers, car rentals, activities and luggage services

Once your cancellation request is processed, any eligible refund is automatically issued directly to the original payment method used during checkout (credit/debit card, PayPal, Klarna or bank transfer, Google Pay, Apple Pay).

How refunds work on goferry:

• Payment return: Refunds are credited back to the original source account without exceptions for security and compliance reasons

• Fee deductions: Applicable cancellation fees or non-refundable tariff deductions will be subtracted from the total refund amount. You will see a detailed breakdown of deductions before finalizing your cancellation request in My booking

• Processing time: While goferry processes approved refunds immediately, final funds availability depends on your card issuer or financial institution's processing timelines

Cancellation and amendment fees depend on the fare category selected during booking. We offer multiple fare layers tailored to your flexibility needs, each with specific terms regarding changes, cancellations, support, and protection options. Full details for each fare class are clearly displayed during checkout so you can choose the option that best fits your travel plans.

Key highlight:

• Fare options: Flexible rates (Flex and Super Flex) allow modifications or cancellations with even more reduced or zero penalty fees compared to standard economy fares

For complete cancellation and amendment terms, please refer to section 7 of our terms of use & booking policy.

If your ferry trip is canceled or significantly delayed due to force majeure, severe weather, or operator technical issues, you are entitled to rebook on the next available sailing or receive a full refund according to maritime passenger rights regulations.

What to do if your sailing is canceled:

• Rebooking options: The ferry operator will issue replacement boarding passes for the next available departure or rebook you on an alternative date at no extra cost

• Full refund eligibility: If you choose not to travel on the rescheduled departure, you can claim a full refund for the canceled segment through My booking

• Confirming sailing status: During adverse weather conditions or port disruptions, contact the local port agency listed on your goferry booking confirmation or visit the carrier's port office directly for real-time departure status updates

Note: If physical boarding passes were already printed prior to the cancellation, physical ticket stubs must be returned to the carrier's port office to process your refund.

If you notice an error in your reservation - such as a misspelled passenger name, wrong date of birth or incorrect vehicle registration - you can request corrections directly through My booking or submit an amendment request using your booking reference number and email.

How to correct booking errors:

• Minor typos & minor updates: Minor spelling corrections or updating placeholder vehicle license plates (e.g., changing RENT123 to your rental car plate) can usually be updated free of charge under My booking or by contacting customer support

• Major itinerary changes: Modifying travel dates, routes or adding additional passengers or vehicles is subject to operator availability and fare conditions

• Amendment fees: Depending on the price tariff and ticket category, an amendment fee or fare difference may apply. You will review any applicable costs before finalizing the change