General terms of use & booking policy of the goferry websites & the goferry mobile application
1. Introduction: using goferry
1.1 Who we are
The company Travaela - Online Bookings & Web Systems Ltd. owns and operates the goferry platforms (including the websites go-ferry.com, goferry.de, goferry.gr, go-ferry.fr, goferry.it, goferry.es, and the goferry mobile application).
Travaela is a legally registered travel agency. In these terms, "we", "us", "our", "goferry", or the “company” refers to Travaela Ltd. and its operating platforms.
Goferry operates an online platform for searching and booking ferry products and travel services. We act as an intermediary connecting users with travel service providers (including ferry operators/companies, ground or air services, insurance partners, accommodation providers, and activities suppliers).
1.2 Agreeing to these terms
By accessing or using the goferry websites, mobile application, or booking services, you confirm that you have read, understood, and agreed to be bound by these general terms of use and booking policy. This binding agreement between you (the "user" or "passenger") and goferry also includes:
Our privacy, cookies and AI search policy
The specific booking terms of the service providers you select
Pursuant to Regulation (EU) 2022/2065 (Digital Services Act), our single point of contact, notice-and-action procedures for reporting illegal content, account restrictions, and out-of-court dispute settlement options are detailed in our standalone Digital Services Act Statement, which is incorporated by reference into these terms.
1.3 Goferry's role & third-party terms
Goferry's platform and services are provided exclusively for your personal, non-commercial use.
Because goferry acts as an intermediary travel agent, your booking is also subject to the specific terms and conditions of the service providers (third-party suppliers).
Please note:
Service providers act as independent businesses when providing services through goferry.
Service providers apply their own terms regarding transport, baggage, boarding, ticket usage, and limitations of liability.
You are required to accept and comply with the specific terms of each service provider involved in your booking.
1.4 Amendments & revisions of terms
The company reserves the right to update, modify, or revise these terms at any time without prior notice. Modified terms take effect on the date they are published on goferry and do not retroactively alter bookings completed prior to the revision date.
These terms were last updated on 07/09/2026.
2. User rights & obligations
2.1 Scope of application
These terms apply to every booking or purchase of ferry tickets and travel services, whether completed online through goferry, by telephone, or directly at our offices.
2.2 Your declarations & guarantees
When you use our services or make a booking, you declare and guarantee that:
Legal age: You are old enough under applicable law to enter into a legally binding contract.
Accurate information: All details you provide, including names and contact details, are true, correct, and up to date.
Valid contact details: The email address and telephone number you use for booking are valid and accessible to you.
Authority to book for others: You are legally authorized to act on behalf of all passengers included in your booking and to accept these terms on their behalf.
Informing passengers: You are responsible for informing all passengers in your booking about the contents of these terms and any rules relating to their journey.
2.3 Financial & account responsibility
You accept full responsibility for:
All financial transactions made under your name or account on goferry.
All actions taken on your account, including any activity using your username and password.
2.4 Prohibited activities & platform restrictions
You do not have the right to access the source code of the goferry platforms. You explicitly agree not to:
Copy, display, download, reproduce, resell, or deep-link to any content, software, bookings, tickets, or services on our platform.
Monitor, scrape, or index our platform or content using automated tools (such as spiders, bots, or scrapers) for any commercial or competitive purpose.
Use automated software or features to publish content automatically on our platform.
Users are strictly prohibited from using goferry’s booking engine, user accounts, or mobile applications for any fraudulent, unlawful, or illegal activity, including but not limited to financial fraud, system abuse, or the transmission of illegal content. Goferry reserves the right to immediately suspend accounts or cancel bookings associated with unlawful activity.
2.5 Disclaimer regarding service provider products
You acknowledge that goferry is an intermediary and that the company assumes no responsibility for the travel products and services offered by the service providers. We provide no express or implied warranty or statement regarding the quality, safety, or suitability of their services.
In addition, goferry may collaborate with third-party affiliate partners, white-label distributors, and promotional publishers. While we strive for accuracy, goferry is not responsible for pricing, content, or promotional statements published on third-party affiliate websites that have not been directly verified or issued by our official platforms.
3. Booking process
3.1 Acceptance of terms
To complete a ferry ticket purchase, you must explicitly accept these terms and the specific booking terms of the service providers. Acceptance is confirmed by checking the required box during the final stage of the booking process.
3.2 Booking authorization
When you fill out and submit the booking form - whether through goferry online, by telephone, or in person at our offices - you explicitly instruct the company to act as an intermediary to secure your travel service. Submission of the booking request creates a binding order on your part.
3.3 Booking validation & confirmation
Your booking request begins once you complete the booking form. The process operates as follows:
System check: We verify that your request is correctly registered in the service provider’s booking system and that your payment can be processed smoothly.
Successful booking: If successful, a booking confirmation page will display on your screen, and we will send a confirmation email containing your booking reference codes, trip details, and departure information.
Unsuccessful booking: If the booking cannot be completed (for example, due to lack of vessel availability, system errors, or payment card declines), no confirmation page or email will be generated, and the transaction will not proceed.
3.4 Overview of booking stages
The booking process on goferry consists of the following sequential steps:
Route search
Display of available itineraries
Selection of service provider and route
Selection of accommodation type
Real-time availability check and display of final total price
Input of primary contact information and passenger details
Input of payment card details (or selection of other means of payment)
Temporary authorization hold for the ticket cost on your payment card
Final booking confirmation or rejection by the system
Final payment charge applied to your card (upon confirmation)
Issuance of prepaid booking confirmation with unique booking reference numbers
3.5 Cabin, accommodation, & vehicle categories
For convenience, goferry groups and codifies cabins, seats, and vehicle categories.
These groupings may differ slightly from the service provider's internal codes.
The service provider's specific codes shown on your final electronic ticket govern your booking.
By accepting these terms, you waive claims against the company arising from differences between goferry's simplified categories and the service provider's specific coding.
3.6 Seating & cabin assignments
Goferry's system automatically attempts to assign passengers on the same booking to adjacent seats or cabins, but this cannot be guaranteed because service providers do not provide live seating plans to goferry.
If you require confirmed adjacent placement and the service provider supports manual seating, you must book by phone with our customer service team.
3.7 Discounts, special ticket types, & offers
Student & youth discounts: Student rates often apply only to holders of student cards issued by educational institutions in the destination country. Where service providers offer student/youth rates that cannot be processed electronically through our system, goferry is not liable for the price difference.
Infant/Children tickets: We apply available infant/children discounts wherever possible, but some third-party service provider systems do not support automated infant/children ticket processing. Goferry is not liable for infant/children charges resulting from service provider system limitations.
Economy tickets: Economy tickets are offered in limited quantities on select occasions and are generally non-refundable and non-modifiable. Service provider specific terms also apply.
Special offers: Promotional offers are valid only while available during the booking process. The company and service providers reserve the right to withdraw special offers at any time without liability.
3.8 Unaccompanied vehicles & return tickets
Unaccompanied vehicles: Not all service providers accept vehicles without passengers. If an unaccompanied vehicle booking cannot be confirmed by the service provider, we will refund your payment in full.
Return tickets: Round-trip bookings require the passenger names and vehicle details to be identical on both legs of the journey. If details differ between legs, passengers must pay any fare differences enforced by the service provider.
Dynamic pricing: Ticket fares are subject to change at any time due to dynamic, seasonal pricing models managed by service providers and the company.
4. Payment process
4.1 Payment methods & processing
Payment for ferry ticket bookings is made directly to the company. We accept only the payment methods explicitly displayed during the booking process. We accept no responsibility for cash or checks sent by mail.
When paying by payment card (credit or debit card), you must provide accurate card details to complete the transaction. Your booking confirmation displays on screen immediately once payment is successfully processed.
4.2 Card verification & third-party card use
To prevent fraud and protect transactions, the company and the service provider reserve the right to verify the validity of any payment card used on goferry.
If you use a third party's payment card:
Written permission from the cardholder may be required.
We recommend bringing a photocopy of the payment card signed by the legal cardholder when boarding.
Important: If you cannot prove the lawful use of the payment card, the company and service provider reserve the right to prevent passengers from boarding the vessel.
4.3 Fraud prevention & booking cancellation
Within our security framework, we reserve the right to monitor payment issues, card usage reports, and email address validity.
If security or payment red flags occur, we may contact you by phone or email.
If we cannot reach you, we reserve the right to cancel your booking immediately without liability.
In certain cases, we may request proof of identity during or after booking. If requested identity documents are not provided, we reserve the right to cancel the booking without liability.
4.4 Payment by bank deposit
If you pay via bank transfer to the company's account:
The booking is provisional and depends on vessel availability at the exact time payment is verified in our account.
If a provisional booking becomes unavailable by the time funds arrive, our liability is limited to finding an equivalent route/fare or issuing a full refund.
You must complete the bank transfer within the specified time limit. Failed or delayed deposits result in automatic cancellation.
You are responsible for any subsequent price increases in case of failed or delayed payment attempts.
4.5 Invoices & installment payments
Invoices: If you request an (commercial) invoice, ensure your details are correct. Changing invoice details after issuance due to your error incurs a € 10.00 administrative fee.
Installments: If installment payments are available and selected, an interest fee is added to the final purchase price. The exact fee is displayed when you select your installment plan.
4.6 Cases of obvious price errors
In cases of an obvious error (such as data entry errors, miscalculations, or typographical mistakes) resulting in an incorrect ticket price, we reserve the right to cancel your booking - even if an automated confirmation was sent.
If an obvious price error occurs, we will notify you as soon as possible so you may rebook at the correct price if you wish. The company is not liable for any compensation, expenses, or indirect costs resulting from a canceled pricing error.
4.7 Currency & exchange rates
All transactions on goferry are processed in Euros (€).
Displayed exchange rates on goferry may differ from the final conversion applied by your card issuer.
The company and the service provider are not responsible for exchange rate variances or foreign transaction fees charged by your bank or credit institution.
4.8 Card pre-authorizations & temporary holds
If a technical error, system timeout, or bank processing delay occurs during the final booking stage, your booking may fail even though funds were pre-authorized on your card.
In these situations:
The transaction is not completed, and money is not transferred to the company account.
The pre-authorized amount is held temporarily by your bank according to banking security protocols.
The held amount will appear as a pending charge on your bank statement until your bank releases it. Because these funds remain locked by your bank, you must initiate a new transaction if you still wish to purchase the tickets.
5. Route confirmation & itinerary changes
5.1 Passenger obligation to reconfirm
You must confirm your ship's exact departure time prior to travel with the service provider's port office, port authority, or headquarters. Contact details for the service provider's port offices are provided in your booking confirmation.
5.2 Delays, amendments, & force majeure
Your itinerary may experience delays, schedule changes, or cancellations due to:
Adverse weather conditions
Port traffic congestion
Strikes affecting maritime operations
Vessel substitutions (such as vessel swaps caused by mechanical failure)
Any other force majeure events
5.3 Combined routes, multi-leg journeys & missed connections
Goferry’s search engine may allow you to book journeys involving multiple legs, connecting routes, or services operated by different service providers (e.g., Ferry A followed by Ferry B, or a ferry followed by ground transport).
Unless explicitly sold and clearly marked by a single service provider as a "guaranteed connection" on a single joint ticket, all multi-leg bookings are considered independent transport contracts (self-transfers). By booking a combined itinerary, you acknowledge and agree that:
Minimum connection times: You are solely responsible for ensuring you have allocated sufficient transit time between arrivals and departures to accommodate disembarkation, baggage collection, port transfers, and subsequent check-in requirements.
Disclaimer of liability: Goferry acts strictly as an intermediary and does not guarantee connections between independent legs. If a delay, cancellation, port alteration, or schedule change on one leg causes you to miss a subsequent departure, goferry is not liable for any resulting damages, including but not limited to missed departure fees, rebooking costs, alternative travel arrangements, or accommodation expenses.
Carrier responsibility: Any claims for compensation, care, or re-routing due to a missed connection caused by a delayed vessel must be directed solely to the operating service provider responsible for the delay, in accordance with applicable maritime passenger rights (such as EU Regulation 1177/2010).
5.4 Service provider notification obligations & contact details
Service providers are legally required to contact passengers directly to notify them of schedule amendments or cancellations.
You must provide a valid mobile phone number during the booking process so the service provider can reach you.
Mobile format requirement: Enter your mobile number in standard international format (country code + mobile number, without spaces, dashes, or parentheses).
Goferry is not liable if a service provider fails to fulfill its legal notification obligation. For further details, refer to Section 7 (Amendments, cancellations, & route changes by the service provider).
