Amendments & cancellations
Amendments and cancellations are sometimes unavoidable. Here we guide you through the process and provide you with all the necessary information ahead of time.
Certainly, canceling an online booking is possible through the "My account" section. You can access this feature 24/7. Simply visit My account and follow the instructions to request a cancellation. The process is straightforward and easy to navigate.
If you encounter any issues or require further assistance, please do not hesitate to contact our customer support team.
Generally, yes, you can. If you wish to amend your booking, please contact us and we will make the change for you. With go-ferry.com, you can amend your booking up to 24 hours before your scheduled departure!
Keep in mind, though, that amendments are handled as cancellations if the amended booking includes a different ferry carrier from the initially booked. In this case, cancellation fees may be applicable based on your selected price tariff. We will inform you, of course, before proceeding with the finalization of your cancellation.
Please refer to ''What can I do when the data of my booking are incorrect?'' for more information.
You can manage your booking via the "My Booking" page as follows:
View your booking
Print/download your booking confirmation
Check in online (Web Check-in)
Cancel your booking
View your booking history
and more...
To retrieve your booking, please enter your email address (the one you used to make your booking) and your booking number (at the top of your booking confirmation).
Once a booking has been paid, refunds will be issued to the original method of payment, whether it be a Credit, Debit or Prepaid Card, PayPal, Klarna or Bank Transfer.
However, it is important to note that according to your selected price tariff, fees may be charged that will be deducted from the refund amount. You will be informed about these possible deductions before finalizing your cancellation request.
Additionally, any bank charges or delays in receiving the refund are outside of go-ferry.com's control and subject to inter-banking agreements.
The cancellation fees depend on your selected price category. You can choose between various tariffs during the booking process. These tariffs vary in cancellation, amendment, support and insurance* terms. During the booking process, you can see detailed tariff information to choose according to your preferences.
We encourage you to review the cancellation fees of our price categories via the provider booking terms (section 6).
*During the booking procedure, we offer the possibility to add booking protection. In this way, you are entitled to a full refund (excluding the booking protection fee) up to one (1) day before your departure.
In that case, you have to manage your booking in the "My Booking" section or contact us directly via email or phone, and we will correct any errors or omissions for you.
To access the "My Booking" section or to contact us, you need to know the email address with which you completed the booking and your booking reference number.
Depending on your selected price tariff, an amendment fee or cancellation fee may be required. Before completing any modification or cancellation, we will inform you about the exact amendment or cancellation fee.
Please refer to 'Can I change my booking as a whole or a specific part?'' or ''How much are the cancellation/amendment fees?'' for more information.
If your ferry trip is canceled or delayed due to force majeure, such as severe weather, please contact the port office of your carrier to receive information on new timetables. The carrier will issue new boarding tickets for the next available ferry trip or for another date of travel if you prefer.
We recommend contacting the port office directly to confirm whether the passage is carried out or not. Contact details for reaching out the port office are provided in the booking confirmation.