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COVID-19

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Updated regulations for ferry passengers

Thursday, September 16, 2021

 

Departures from abroad to Greece

Departures from abroad to Italy

  • Submit within a period of twenty-four (24) to seventy-two (72) hours before arrival in Italy, the digital Passenger Locator Form (dPLF). Kindly note that it is mandatory to show a printed or electronic copy of the submitted dPLF form by arrival in Italy. Boarding will not be possible for passengers who have failed to submit the dPLF. You can find more information HERE.
  • Please check important entry requirements!

Departures within Greece

1. . Before the trip and during boarding, all passengers must show one (1) of the following:

  • Official certificate of complete vaccination against COVID-19 at least fourteen (14) days before your departure
  • Α negative result of PCR-test conducted up to 72 hours before departure
  • A negative result of Rapid-test conducted up to 48 hours before departure
  • Certificate of illness one (1) month after illness and up to six (6) months

2. The obligation to perform PCR-test or Rapid-test, if there is no Vaccination Certificate, is valid for passengers over 12 years and the result should be negative.
3. Greek citizens must declare their test results officially via the Greek government website and show them in hard copy upon boarding.
4. Finally, please do not forget to comply with the required sanitary measures and the obligatory use of the mask during the trip.

Please check important entry requirements as updated from 16/09/2021

For all departures

  • Since the national travel restrictions and special entry requirements change abruptly as well as may vary depending on the country or even the region, it is recommended that you carefully review the regulations for each country you will be traveling to before each journey.
  • The best place to find this information is on the website of the respective state government.
  • Check also here: https://reopen.europa.eu/en/

 


14 May 2021

 

Departures from abroad to Greece

1. Fill in the pre-boarding health declaration questionnaire and hand it over upon boarding to the vessel's Chief Purser along with your boarding ticket.

2. Submit within a period of twenty-four (24) to seventy-two (72) hours before arrival in Greece, the electronic Passenger Locator Form (PLF). Kindly note that it is mandatory to show a printed or electronic copy of the submitted PLF form by arrival in Greece. Boarding will not be possible for passengers who have failed to submit the PLF.

Departures within Greece (from the mainland to the islands)

1. Fill in the pre-boarding health declaration questionnaire and hand it over upon boarding to the vessel's Chief Purser along with your boarding ticket.

2. Before the trip and during boarding, all passengers must show one of the following:

  • Official Vaccination Certificate (including all necessary doses)
  • or the negative result of PCR Test conducted up to 72 hours before departure
  • or the negative result of Rapid Test conducted up to 24 hours before departure
  • or the negative result of Self Test conducted up to 24 hours before departure
  • or certificate of illness two months after illness and up to nine months

3. The obligation to perform PCR Test, Rapid Test or Self Test, if there is no Vaccination Certificate, is valid for passengers over 5 years and the result should be negative.

4. Foreign citizens must state their test results in the pre-boarding health declaration questionnaire.

5. Greek citizens must declare their test results officially via the Greek government website and show them in hard copy upon boarding.

6. Finally, please do not forget to comply with the required sanitary measures and the obligatory use of the mask during the trip.

Departures within Greece (from island to island or from the islands to the mainland)

  • From island to island: No special travel requirements are in force
  • From the islands to the mainland: Fill in the pre-boarding health declaration questionnaire and hand it over upon boarding to the vessel's Chief Purser along with your boarding ticket

For all other departures

  • Since the national travel restrictions and special entry requirements change abruptly as well as may vary depending on the country or even the region, it is recommended that you carefully review the regulations for each country you will be traveling to before each journey
  • The best place to find this information is on the website of the respective state government
  • Check also here: https://reopen.europa.eu/en/

Departures from abroad to Italy

Submit within a period of twenty-four (24) to seventy-two (72) hours before arrival in Italy, the digital Passenger Locator Form (dPLF). Kindly note that it is mandatory to show a printed or electronic copy of the submitted dPLF form by the arrival in Italy. Boarding will not be possible for passengers who have failed to submit the dPLF.
Further details:


 

29 April 2021

 

Entry to Greece from Italy

According to the latest information from the Greek government, permanent residents

  • of the member states of the European Union (Austria, Latvia, Belgium, Lithuania, Bulgaria, Luxembourg, France, Malta, Germany, Hungary, Denmark, Poland, Greece, Portugal, Estonia, Romania, Ireland, Slovakia, Spain, Slovenia, Slovenia, Slovenia, Slovenia, Slovenia, Slovenia, Slovenia, Slovenia Finland),
  • the Schengen Agreement (Austria, Belgium, France, Germany, Denmark, Switzerland, Greece, Estonia, Spain, Iceland, Italy, Netherlands, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Hungary, Poland, Slovenia, Poland, Portugal, Portugal Finland),
  • of the United Kingdom,
  • of the United States of America,
  • of the United Arab Emirates,
  • Australia, New Zealand, Israel, Serbia, South Korea, Thailand, Rwanda and Singapore

are allowed to enter Greece if at least one of the following measures occurs:

  • A negative molecular test (PCR) for COVID-19 (mandatory for children over 5 years of age) performed with an oral-pharyngeal or nasopharyngeal swab up to 72 hours before your arrival in Greece. The certificate must bear the name and passport or identification number of the passenger.
  • Obtaining a vaccination certificate issued by an authority stating that the vaccination was completed at least 14 days before arrival in Greece. The vaccination certificate should include the full name of the passenger, the type of vaccine and the number of doses.

Permanent residents of the Russian Federation must present a negative molecular test (PCR) for COVID-19 performed 72 hours prior to arrival, ALONG WITH a vaccination certificate.

All certificates must contain basic information in English and the full name must match the passenger's passport or another travel document.


 

11 September 2020

 

Before entering Greece and other countries

1. For departures Italy - Greece, Turkey - Greece
Submit, within a period of twenty-four (24) to seventy-two (72) hours before their arrival in Greece, the electronic form Passenger Locator Form (PLF) which is available at https://travel.gov.gr. Kindly note that it is mandatory to show a printed or electronic copy of the submitted PLF form by the arrival in Greece. Boarding will not be possible for passengers who have failed to submit the PLF before check-in at the departure port.

2. For all departures
Fill in the Pre-boarding health declaration questionnaire and hand it over upon embarkation to the vessel's Chief Purser along with their ticket.

3. PCR COVID-19-Test and Additional travel regulations
As national travel restrictions and special entry requirements may vary from country to country and as they change regularly, we recommend that you check valid regulations with the local authorities.


 

13 June 2020

 

IMPORTANT NOTICE FOR DEPARTURES: Although we constantly make every effort to inform you timely and properly about any possible schedule changes caused by the COVID-19 pandemic, we kindly advise you to also contact on your own the port office of the respective shipping company one (1) day before departure in order to confirm the scheduled departure of your booked trip and avoid any inconveniences caused by delays or trip cancellations. The port office contact details are included in your booking confirmation.


 

Credit voucher for canceled trips

ACTION OF LEGAL ENVIRONMENT of 13-4-2020
Government Gazette 84 / A / 13-4-2020

Passenger's requests for refund of ferry tickets, as well as tickets for international trips that cannot travel due to travel restrictions, or due to cancellation of scheduled departures provided by national or EU law, they receive a CREDIT VOUCHER of equal value of the ticket price for the cancelled trip.

The CREDIT VOUCHER is issued by the carrier, shipowner, shipping company or travel provider (hereinafter referred to as the "Carrier") and has an expiration date of eighteen (18) months from the date of the original trip departure.

During this period, the beneficiary of the CREDIT VOUCHER may at any time make use of it at any destination of the Carrier's network.

By the end of the CREDIT VOUCHER, the debt does not become overdue and required. The debt becomes overdue and receivable if eighteen (18) months have elapsed and the CREDIT VOUCHER has not been used.

With a dedication to serving you, we list below the updated terms that apply to ferry routes and booking arrangements.

  • All reservations/bookings for the year 2020 will be converted to Credit Vouchers upon your request.
  • Credit Vouchers are valid for 18 months from the date of departure of the original trip.
  • You will have at your disposal the full paid amount to be used entirely in a new reservation.
  • New reservations can only be made by sending an email to go-Ferry.com ([email protected]) and not through the online platform.
  • Please contact us no earlier than 40 days and at least 3 days before the date of your existing reservation, in order to change the reservation to a Credit Voucher.
  • Please note that we currently have delays in handling booking changes to Credit Vouchers. The handling time is about 10-30 days.
  • Submissions made after the effective booking date cannot be converted to Credit Voucher and the booking value cannot be refunded.

The following exceptions apply:

SeaJets: Credit Vouchers are valid for Seajets itineraries until December 31, 2022.

Golden Star Ferries: Credit Vouchers are valid for Golden Star Ferries itineraries until December 31, 2022.

Aegean Speed Lines: Credit Vouchers are valid for Aegean Speed Lines itineraries until December 31, 2022.

Grandi Navi Veloci (Italy, Government Law Decree no. 9 / 02.03.2020): Credit Vouchers are valid for Grandi Navi Veloci itineraries respectively until 15 October 2021 (to be redeemed within 31 December 2020 and in every case before the expiration of the travel date).

Grimaldi Lines (Italy, Government Law Decree no. 9 / 02.03.2020): Reservations with a travel date up to 31st May 2020 can be changed (upon your request) to a credit voucher that can be used up to 12 months from the date of the original trip. After 12 months the ticket price is non-refundable. The rest of the bookings are subject to the company's standard cancellation policy.

Minoan Lines and Grimaldi Lines Adriatic routes (Italy, Government Law Decree no. 9 / 02.03.2020): Reservations with a travel date up to 15th June 2020 can be changed (upon your request) to a credit voucher that can be used up to 12 months from the date of the original trip. After 12 months the ticket price is non-refundable. The rest of the bookings are subject to the company's standard cancellation policy.

Ventouris Ferries: Credit Vouchers are valid until 31st December 2021.

Thank you for your understanding!

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